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Caring about customers is an important basic principle. Our liability doesn’t limit to supply the products and installation, the satisfaction of the customers is also our priority. Providing the excellent services after sales, and increasing the customer satisfaction includes the following:
Providing communication channels with the customers through the telephone or email or the website of the company.

Providing specialized technical staff on high quality in case of any fault or emergent case.
Saving the historical record of customers for the speed, work accuracy and to get any required information on time. This required information must be correct any time while being returned.
Provide our customers the possibility to get the annual and monthly maintenance contracts by making periodical schedule maintenance, suitable to the quality and the size of the offered service.

Since the past and till now, man is an important element at this life. Safety and save health from the risks which may face during the place of work, is one of the basic pillars of us and we seek periodically to develop them as follows:

WORK ENVIRONMENT:
We are usually keen to provide the safety work environment from the different risks and to develop the level of efficiency and general protection methods.

AWARENESS AND CULTURE:
We are usually seek to develop the counseling programs and warning boards to warn the manpower for making the correct performance, suitable with the machines and tools used during their working in the work place.

TRAINING AND SUPERVISION:
Making training courses consistent with the productivity process, and Providing the suitable equipments, protective barriers, use of personal protection. In addition to the direct supervision by the officers.

Our policy is based on the approach of quality management system to guarantee the high efficiency at work and accurate management of processes. We were and still the most experienced for finding the innovative solutions and to provide what is new inside the markets, competition to access the high objective which completes satisfaction of customers.

We had established a specialized department to control the quality products following the methodology and scientific methods in tests and warranty. Our vision leads to locally and internationally success. The department is taking care of applying the typical standards in work management and projects and we are committed to:
Apply an effective system to manage the quality according to the descriptions, standards and to work on the periodical development and integrity with the international standards and criteria.
Making the policies and the objectives to achieve the future vision.
Providing and developing the suitable work environment which maintain the in dependency for the staff and enable to increase the efficiency and improve the performance.
Working, producing and providing the products and create quality solutions to suit the standards and measurements and also to achieve the customer’s satisfaction.
Building the abilities and periodical training for all staff and encourage the collective group work.
Approving scientific method in projects management based on the principals of the accurate planning, accurate implementation and comprehensive tests.
Establishing smart effective relations with suppliers and customers to allow recognize their needs and guarantee the high satisfaction level and exchangeable benefit.